We at James Filter are dedicated to keeping our customers happy. To meet this goal we have the following policies

• Guarantee -  we offer a 100% satisfaction guarantee for 30 days from the purchase date, if for any reason you are not  completely satisfied with your purchase from James Filter, simply call us for a return confirmation number then ship us the item in the original box, with all of the original packing and parts, for a full refund of the purchase price (less our original shipping costs to you, if any).  Returns will not be accepted without a return confirmation.

• Warranty - All Units and Filters have a 6 month factory warranty for manufacturers defects. In addition we offer a 2 year warranty prorated in 6 month intervals. Replacement parts come with a 6 month warranty covering manufacturing defects.
• Lifetime container replacement - If at anytime the container of your Berkey water filter system (Including spigots, washers or nuts) fails in anyway due to materials or workmanship, James Filter will promptly replace that container free of charge (less shipping). This offer only applies to our registered customers. Customers must register at time of purchase of the system in question. Does not cover damage caused by carelessness, accidents or abuse of the system. Does not cover filters. This is an exclusive offer to our valued customers, from James Filter and is in addition to the 1 year factory warranty. 

• Privacy - any personal information we obtain is for our use only,  under no circumstances will James Filter give out any personal customer information to a third party.

• Security - all online transactions are conducted over a secure server.

• Sales terms - we accept all major credit cards, money orders, cashiers checks and personal checks  personal checks will be held 7 business days before shipping occurs, all others will be shipped the next business day.

• Customer complaints - We at James Filter understand that customer feedback is a vital tool in providing quality service and we welcome any comments or suggestions. Here is how you can reach us:

1-800-350-4170

customerservice@jamesfilter.com

 Pueblo, CO 81006